Oregon Service Center

OREGON Diamond Hill Service Center
30725 Diamond Hill Rd.
Harrisburg, OR 97446
(877) 466-6226

Parking Policy and Procedures

Upon your arrival at the service center you will need to check in at the Service counter located in the Customer Lobby (evenings and weekends check in with security). Camping spaces are a first come, first serve. At the time of arrival you will be given a window tag, with explanation of camping.

Unfortunately, coach parking at the Factory Service Center is limited. We would appreciate if you could schedule your arrival no more than one day prior to your scheduled appointment. In the event parking is not available during your appointment, there are local RV parks as an alternative, at your expense.

Please park your tow vehicles in the designated space located next to your coach in the campground. Space is limited at the building so we ask that you not park next to the building.

Welcome to Monaco Coach Corporation Service Center A few helpful things to better serve you, our customer.

• Business hours are between 7:30 a.m. to 4:00 p.m., unless otherwise specified.
  
• After the initial write up, coaches will be picked up at approximately 7:45 a.m. and returned between 3:30 and 4:00 unless otherwise specified.
  
• We have an open shop policy during above business hours.
  
• When in the shop please try to direct requests to your Service Writer. They will address concerns and get all necessary information to you.
  
• Updates on the progress are given between 3:00 p.m. and 4:00 p.m. in the lobby unless otherwise specified.
  
• For your safety and liability purposes, all repairs and services completed on your coach while in this facility must be performed by a Monaco technician.
  
• For the safety of your pets we ask that you remove them from the coach while it's in the shop.
  
• Barb Rost is the concierge of the Harrisburg repair facilities and has many fun and educational activities scheduled. Barb is located in our Diamond Hill Customer Lobby. Ask Barb about the times of our Factory tours in Coburg, Oregon.
  
• Security is on site 24 hours per day.
  
• The Customer lounge is open from 7:30 a.m. to 9:00 p.m. For the comfort of our coach owners with allergies, we ask that you please keep pets off the furniture. Coffee, tea, internet hook-up, phone, fax machine, TV, and laundry facilities are available for your convenience during your stay.
  
• Currently our shop Labor Rate is $89.00 per hour, with a half hour minimum. Subject to change.

Thank You for Your Cooperation,

Service Center Management Staff

Driving Directions

The Monaco Coach Corporation (Diesel) Service Center is located 10 mi. North of our Coburg Production Facilites, in the town of Harrisburg. From Interstate 5, take exit #209. Head West on Diamond Hill Rd. Our Monaco Service Center is 5 mi. from I-5. The light blue buildings are located on the right side of the road.

Welcome to Monaco Coach Corporation Service Center

A few helpful things to better serve you, our customers.

Due to the fact that we schedule our shop according to items and not coaches, unless it is an emergency issue, we cannot allow any additions to the work orders after the initial write-up. Please do not ask us to make any exceptions, we do not like to say no.

Please park your car with your coach when it is in a hook-up. Do not block parking spaces with tow vehicles while unit is in for repairs. Parking places change each day. Monaco Coach Corporation assumes no responsibility for the assigning of parking places.

Updates on the progress of your coach will be given to you every afternoon by your service writer. If you have any questions, please feel free to ask your service writer.

Any communications about coach repairs need to go through a service writer please. Techs can only do what is written on a work order. Our service shop is open to customers during repairs. Safety glasses must be worn at all times, no exceptions.

Units will be pulled out and plugged in at the end of the shift each evening, usually between 4:30 PM- 5:00 PM (subject to change). We will advise you if it will be any later than this.

Please keep in mind that some items will be "work in progress" and will not be completed or signed off. However, do not hesitate to come to us with any concerns about a repair.

We will be out to pick up units at 7:30AM each morning, unless we specifically ask your permission to do something different.

Any communications about coach repairs must go through your service writer. Techs can only do what has been written on a repair order.

The customer waiting lounge is open from 7:30 AM to 9:00 PM. For the comfort of our coach owners with allergies and for the life of the furniture, we ask that you please keep pets off of the furniture. Coffee and tea, pay phone, TV and laundry facilities are available for your convenience during your stay. Please be considerate of others.

Factory tours are at 10:00 AM and 2:00 PM daily at the plant. Please be there a few minutes early.

Currently our shop rate is $89.00 per hour, with a half hour minimum. Subject to change.

Service Department Shop Guidelines

We ask you observe the following rules.

• Our Service Shop is open to customers during repairs.
  
• Please no Smoking.
  
• Please wear Safety glasses at all times while in the shop.
  
• Please wear closed toe shoes.
  
• An escort is required in unauthorized area. (specialty buildings and fenced areas)
  
• Refrain from assisting or performing repairs on your coach while it is in for repairs.
  
• Direct all concerns and additional item to your Service Writer, technicians are not allowed to perform work that is not properly documented.

Thank You For Your Cooperation,

Service Center Management Staff